Returns & Shipping Policies

SHIPPING

Orders are shipped Monday through Friday before 2 PM (EST). Orders placed on the weekend or on a national holiday will be shipped until the following business day.

INTERNATIONAL SHIPPING

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. If you have questions related to customs charges please contact your local customs office.

RETURNS

How it works?

Something not quite right? Not a problem. Returns or exchanges are on us within 30 days of purchase. Please return items in original condition it was received, unworn and with all branded packaging.  Items marked ‘final sale’ are indeed, final, and cannot be returned or exchanged.

As an extension of our standard 30 day return policy, for orders placed from November 15- January 1, you have 100 days to process a return. If your item is damaged and your purchase date falls outside our standard return window, then please contact hello@demarson.com

How much do returns cost?

Exchanges and returns for U.S.-based orders are free. For orders made outside of the U.S. we will refund your original form of payment less return shipping costs. 

How do I start a return?

To start a return, visit our Return Center. You’ll need the email address associated with your purchase, or order number and shipping zip code — your choice. Next, you’ll receive step-by-step instructions and a prepaid shipping label, also sent to your email. 

Can I make an exchange?

Yes! For exchanges, simply follow the same steps outlined above and choose your preferred item after selecting the item you’ll be sending back.

Is an order slip required?

No! We have all the information we need, so long as your returned product still has its original tags intact and you use the shipping label we provide to you.

Where can I find my shipping label?

Once you start your return, you’ll receive step-by-step instructions and a return shipping label which we’ll also be sent to your email for easy access.

What should I do if I receive the wrong product?

No need to panic! After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange. Your preferred item will ship to you right away.

How long does it take to ship an exchange?

We ship your exchange as soon as you request it - even before you send back your original item.

What is an instant Credit and how do I use it?

After you move through the steps on our Returns Center, you’ll receive a temporary credit equal to the value of the returns you’re sending back. You can use this credit to make a new purchase, and it ships right away. If you don’t use the credit, your original payment method will be refunded as usual.

How do I return or exchange a gift?

Not your taste? Not to worry. Visit our Returns Center and click the “Returning a gift?” link below the email entry box. Enter the order number and your email (don’t worry, your gifter won’t be notified) to initiate the return.